subur Casino & Sportsbook Data Care

This page describes what we collect when you use subur and how we keep that data protected. We take your privacy seriously. When you sign up, deposit, place bets on football or esports, play live-dealer tables, or spin slots on subur, we collect certain information to operate our platform, process your payments, and comply with legal obligations.

We do not sell your data to third parties. We do not use your information for marketing without your consent. We encrypt your personal details and store them securely. This policy explains exactly what we collect, how we use it, who has access to it, and what rights you have over your own information.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We serve members across Jakarta, Surabaya, Bandung, Medan, and Semarang where applicable.

What We Collect When You Use subur

We collect different types of information depending on how you interact with subur. When you sign up, we collect your email address, phone number, full name, and date of birth. These details are required to create your account and verify your identity.

When you deposit, we collect payment information — the amount, the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer), and the timestamp. We do not store your full payment card or e-wallet credentials — our payment processor handles that securely.

When you place bets on our sportsbook, live-dealer tables, or slots, we record your wagers, the outcomes, and your winnings or losses. We also track your account activity — logins, withdrawals, bonus claims, and tier progression. All of this data is stored in our database and is visible to you in your account history.

How We Use Your Data on subur

We use your data for several purposes. First, we use it to operate subur — to create your account, process your deposits and withdrawals, settle your bets, and manage your balance. Second, we use it to verify your identity and comply with anti-money-laundering and know-your-customer regulations. Third, we use it to detect and prevent fraud, money laundering, and other illegal activity.

We also use your data to communicate with you about your account — confirming your deposits, notifying you of withdrawals, and sending you important updates about our platform. We may also send you promotional emails about new offers or seasonal campaigns, but only if you have opted in to marketing communications.

We analyze your activity data in aggregate (not individually) to improve our platform — to understand which games are popular, which payment methods are most used, and how to better serve our members. We do not use your individual data for profiling or targeted advertising without your consent.

Third-Party Processors and Data Sharing

We work with third-party service providers to operate subur. Our payment processor handles all deposits and withdrawals. Our identity verification provider uses optical character recognition to validate your documents. Our hosting provider stores our servers and databases. These third parties have access to your data only to the extent necessary to provide their service, and they are contractually bound to keep your data confidential.

We may also share your data with law enforcement or regulatory authorities if required by law. For example, if we receive a court order or a request from the Indonesian Financial Intelligence Unit (PPATK), we will comply with that request and disclose the information requested.

We do not sell your data to advertisers, data brokers, or other commercial entities. We do not share your betting history or account balance with anyone outside our organization except where required by law.

Data Retention and Deletion

We retain your personal data for as long as your account is active. If you close your account, we retain your data for seven years to comply with anti-money-laundering regulations and to resolve any disputes. After seven years, we delete your data unless we are required by law to retain it longer.

You have the right to request deletion of your personal data at any time. To do so, contact our support team with your account details. We will review your request and respond within 30 days. If we can delete your data without violating legal obligations, we will do so. If we cannot delete it (for example, because we are required to retain it for regulatory purposes), we will explain why.

"We believe your data belongs to you. We keep it secure, use it only for legitimate purposes, and give you control over what we collect and how we use it."

Cookies and Tracking Technologies

We use cookies to remember your login session and your preferences on subur. Cookies are small text files stored on your device. They allow us to recognize you when you return to our platform and to keep you logged in. We also use cookies to track how you navigate our site — which pages you visit, how long you stay, and which games you play. This helps us understand user behavior and improve our platform.

You can disable cookies in your browser settings, but this may affect your ability to use subur. We do not use third-party tracking cookies for advertising purposes.

International Data Transfers

Our servers may be located outside Indonesia. This means your data may be transferred to and stored in other countries. When we transfer your data internationally, we ensure it is protected by the same security standards we use in Indonesia. We use encryption and secure protocols to protect your data in transit.

Your Rights on subur

You have several rights regarding your personal data on subur. You have the right to access your data — you can request a copy of all the information we hold about you. You have the right to correct your data if it is inaccurate. You have the right to delete your data, subject to legal retention requirements. You have the right to restrict how we use your data. You have the right to object to certain uses of your data, such as marketing communications.

To exercise any of these rights, contact our support team. We will respond to your request within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Indonesian Data Protection Authority.

Security Practices on subur

We use industry-standard security measures to protect your data. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security). Your password is hashed and salted — we do not store your actual password. Your identity documents are encrypted and stored separately from your account information.

We conduct regular security audits and penetration testing to identify and fix vulnerabilities. We also monitor our systems for suspicious activity and unauthorized access attempts. If we detect a security breach, we will notify affected users within 72 hours and take steps to mitigate the damage.

Contact Us About Your Data

If you have questions about our privacy practices or want to exercise your rights, contact our support team. We are available to help with data access requests, deletion requests, or any other privacy concerns. We respond to all inquiries within 24 hours during business hours.

Our commitment to your privacy is fundamental to how we operate subur. We believe transparency and security build trust. By clearly explaining what we collect, how we use it, and what rights you have, we empower you to make informed decisions about your data.